Privacy Policy

Who we are

Vet Physio Abu Dhabi — British Veterinary Centre, Villa 16 Mohammed Bin Mejren Al Marar St, قرية المارينا — Al Marina, Abu Dhabi, is the data controller for information submitted through this website.

If you have any questions about this policy or how your data is handled, please contact us at catherine@equinephysio.ae or call +971 58 575 5016.

What information we collect

We collect only the information you choose to provide when you contact us or request a treatment enquiry.

• Contact form: your name, phone number, email address, emirate, animal type, reason for treatment, and message.
• Treatment enquiry form: your name, email, mobile number, animal type, emirate, location or stable details, animal name, breed, age, activity level, discipline (for horses), previous physiotherapy history, treatment type, reasons for treatment, additional information, and any files you attach.
• Technical data: basic server logs and browser information needed to keep the website secure and available.

We do not ask for payment details, identity documents, or medical records through this website.

How we use your information

We use your information only to respond to your enquiry, arrange appointments, and follow up about your animal's care.

• To reply to questions and booking requests.
• To prepare for consultations and treatment sessions.
• To send a single automatic acknowledgement when you submit the contact or enquiry form.
• To keep a record of enquiries for administrative and clinical follow-up purposes.

Cookies and similar technologies

This website uses only essential cookies needed for security and site operation. We do not use analytics, advertising, or marketing cookies.

The treatment enquiry form uses Cloudflare Turnstile to protect against spam and automated submissions. Turnstile may process limited technical data to verify that the submission is made by a human. This is an essential security function and is not used to track you across the web.

Sharing and third parties

We do not sell, rent, or trade your personal information. We do not share your information with third parties for marketing purposes.

Your information may be processed by a small number of service providers that help us operate the website and communicate with you, such as our hosting and database provider and the email service used to send form notifications. These providers only process data on our behalf and are contractually required to keep it secure.

How long we keep your information

We keep enquiry and contact form records for up to 12 months after our last contact with you, unless we need to keep them longer for legal, regulatory, or clinical record-keeping reasons. After that period, records are securely deleted or anonymised.

Your rights

You have the right to:

• Ask what personal information we hold about you.
• Request corrections to inaccurate information.
• Ask us to delete your information, subject to any legal or clinical record-keeping obligations.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email us at catherine@equinephysio.ae.

Data security

We take reasonable technical and organisational measures to protect the information you submit, including encrypted connections (HTTPS), bot protection on forms, and access limited to those who need the information to respond to your enquiry.

No transmission over the internet can be guaranteed completely secure. If you have concerns about sending sensitive information through the website, please contact us by phone or WhatsApp instead.

Links to other websites

This website may contain links to external sites, such as Instagram or WhatsApp. We are not responsible for the privacy practices or content of those third-party sites.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes means you accept the revised policy.

Contact us

If you have any questions about this privacy policy or how your data is handled, please contact us:

• Email: catherine@equinephysio.ae
• Phone: +971 58 575 5016
• Address: Vet Physio Abu Dhabi — British Veterinary Centre, Villa 16 Mohammed Bin Mejren Al Marar St, قرية المارينا — Al Marina, Abu Dhabi